Solving Problems for Quality Living
My experience has given me many opportunities to help residents resolve problems that may seem small, but often have a large impact on the quality of their lives.
The Clothes on His Back
One time I helped a male resident who was wearing clothing four sizes too large whenever I saw him. As an ombudsman volunteer, I spoke with the appropriate staff and asked them to make sure the resident would receive better fitting clothes. The family was thrilled that VOYCE could step in and advocate for his basic individual rights.
In another long-term care setting, a female resident often talked to me about her food preferences. She said the daily diet offered food that she could not nor would not eat. Again, simply having a conversation about these issues with the staff and explaining the resident's preferences helped resolve the situation at an early stage before it had a chance to become a huge problem.
While visiting a resident in an Alzheimer's unit, another resident entered the room, pulled down all the curtains and began throwing around the resident's belongings. During our conversation, I realized this stressful situation was occuring regularly, but the resident could not communicate this to the staff. As an ombudsman volunteer, I spoke on the resident's behalf to the administrator and the appropriate nurses to make them aware of this situation. Our meeting resulted in the placement of a nurse to keep an eye on the resident to make sure that he was not disturbing others on the floor. The resident thanked me for tactfully handling the situation and warmly welcomed me each time I visited afterwards.
My training from VOYCE has been crucial to my effectiveness in finding solutions to these problems. Whenever I have made a real difference in the residents' lives, their appreciation is reward enough.
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680 Craig Road, Suite 245