The fabric at VOYCE is strengthened by the people that work with us. We continuously seek to hire employees, interns, and practicum students who are representative of those we serve. VOYCE does not discriminate on the basis of race or color, religion, age, nationality, ethnicity, economic background, disability status, protected veteran status, sex, gender identity or expression, real or perceived, or sexual orientation.
VOYCE is an equal-opportunity employer, and we encourage candidates of all backgrounds to apply for open positions.
Careers
Regional Ombudsman Program Director
Job Title: Regional Ombudsman Program Director
Job Location: Remote
Service Area: NEMO Area Agency on Aging has a 16-county planning and
service area that serves the following counties: Adair, Clark,
Knox, Lincoln, Macon, Marion, Monroe, Montgomery, Pike,
Ralls, Randolph, Schuyler, Scotland, Shelby, and Warren
counties.
Salary: Starting at $41,500 and is dependent on experience
Job Summary: Promote and protect the rights, dignity, safety, and quality of life of
residents in long-term care facilities. Assist residents to address and resolve issues to
their satisfaction. Act as a mediator to residents, families, and facility staff in order to
help resolve resident complaints. Serve as a communication link between residents
and staff, becoming a relied-upon source of information and assistance, benefiting
everyone involved.
Essential Job Functions:
– Plans, organizes, directs and monitors all activities of the Long term Care
Ombudsman Program. Works with the Executive Director and Fiscal Manager to
develop and submit for board approval and State Ombudsman funding all grant
proposals and budgets.
– Performs ongoing assessment of Ombudsman Program needs in the area
served, establishes program goals and objectives that are included in the Area
Plan, develops and organizes all aspects of project operations.
– Accepts policy and program supervision from the State Ombudsman Office.
Completes required training to become a Certified Ombudsman as required by
the Ombudsman Final Rule. Attends continuing education provided by the State
Ombudsman Office and other approved sources.
– Recruits, selects, trains, assigns, evaluates and provides ongoing direct
supervision to all volunteer ombudsmen in the program. Provides day to day
support consultation and information to Regional Ombudsman and volunteers as
needed.
– Develops and maintains a complaint identification and resolution system, and
maintains or assures the maintenance of all records, reports, and documentation
necessary for effective program operations and in compliance with State
Ombudsman Program and agency policies, regulations and guidelines.
– Develops and maintains effective, continuing working relationships with nursing
homes, nursing homes industry representatives, and other individuals, agencies
and organizations concerned with long term care in the planning and service
area.
– Ensures all long-term care facilities in the agency’s coverage area are visited no
less than 2 times during a reporting year, and preferably 4 times a reporting year,
if the facility does not have a volunteer visiting on a more regular basis.
– Perform the duties of the Ombudsman Program according to the Ombudsman
Code of Ethics and the Missouri Program and Policy Manual.
– Identify, investigate and resolve complaints.
– Provide services to protect residents and their interests.
– Provide timely access to Program services.
– Provide technical support to resident and family councils.
– Provide information and assistance regarding long-term care issues and the
needs and rights of residents.
Other Responsibilities:
- Seeks out opportunities and makes presentations to community groups, nursing
home staff, agencies and organizations to promote program awareness and
support in the LTCOP service area. Prepares articles and news releases
concerning the program activities and interest to the public. - Serves as principal agency representative to attend meetings, serve on task
forces, provide training and consultation and assist in promoting legislation for
community long term care concerns, including working with nursing homes staff
and other groups concerned with special needs of the long term care population. - Other duties as assigned.
Prerequisites:
Education: Graduated from and accredited college or university with a Bachelor’s
Degree in Human Services, Nursing, Social Work, Psychology, Long Term Care, Public
or Business Administration, Gerontology, Education or a closely related field.
Experience: Should be able to provide accurate detailed reports. Requires experience
in public speaking. Should demonstrate experience in long-term services and supports
or other direct services for older persons or individuals with disabilities. Must have
negotiation and problem resolution skills.
Physical: Moderate physical activity required. Must be able to stand, walk, and climb
stairs. Requires ability to operate motor vehicle. Must be able to lift 25 pounds and
occasionally up to 50 pounds. Subject to repetitive motions such as typing. Job
requires extensive communication skills which include the ability to hear so that verbal
communication can be received, understood and acted upon. Requires the ability to
see clearly printed material, and to see objects at a far distance. Job requires extensive
use of computer, necessitating use of fingers in coordinated manner.
Travel: Requires moderate amount of day travel within region and occasional travel
outside of the region. Must have current motor vehicle operations license, proof of
automobile insurance and reliable transportation.
Conflict of Interest: Be free of un-remedied conflicts of interest.
Legal: Successfully pass Family Care Safety Registry background checks.