We all want the best for our loved ones, but knowing how to deal with challenges and issues in long-term care can be a confusing and sometimes frustrating experience. Knowing where to turn for information and support when you need it most can make all the difference.

In our recent Community Education Series webinar, The Dilemma of Aging and Long-Term Care, we discussed real-life issues that can affect family members of long-term care residents.

For the webinar, we were joined by Mary, who shared her personal experience of challenges she faced as a long-term care resident family member. Mary reflected on the challenges involved before and during her sister’s living in a long-term care facility.

Mary was dealing with a wide range of issues, and in looking for the support, she was recommended to contact VOYCE’s Ombudsman team.

This session is presented by Chien Y. Hung, MSW, MA-G, RYT, Program Director of VOYCE, with Kayla Peniston, Regional Ombudsman Coordinator for Central St. Louis County and West County.

As Mary shared, “I was fortunate to be referred to VOYCE by the State, and have greatly benefited from their Ombudsman program. I had been experiencing many challenges with my sister’s situation living in long-term care. She’s a private and extremely independent person. It has been a difficult and often challenging journey, but I am glad I reached out to VOYCE for support.”

For more information and support from VOYCE:

For more information on long-term care options and support, please call the VOYCEconnect Helpline at (314) 919-2403, or you can request help online.

For information on VOYCE’s Ombudsman program, please visit www.voycestl.org/how-help/ombudsman-program

If you need advocacy resources for someone in a long-term care community, reach out to your local ombudsman.

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