You should request an ombudsman if you need advocacy resources for someone living in a long-term care community, reach out to your ombudsman.
We serve the 23 counties in eastern Missouri.
Lisa Smith, MHA
Program Director and Regional Ombudsman Coordinator, St. Louis City(314) 919-2404Brandon Calhoun
Regional Ombudsman Coordinator Southeast Missouri573-200-0939Jen Joy, LMSW, CDP
Regional Ombudsman Coordinator West St. Louis County and St. Charles County314-919-2406Katie Morrison, MSG, CDP
Regional Ombudsman Coordinator North St. Louis County and Franklin County(314) 919-2409Kayla Peniston, MSW, CDP
Regional Ombudsman Coordinator Central St. Louis County and Southeast Missouri(314) 919-2413Program Director
Not sure which ombudsman to reach out to? Call Lisa Smith, MHA at (314) 919-2404.
Other Counties and States
Not from our area? Find your ombudsman at Consumer Voice.
Frequently Asked Questions
What does a long-term care ombudsman do?
An ombudsman is a person charged with representing the interests of another. VOYCE’s ombudsmen advocate for any concerns you or your loved one have about the long-term care experience. They investigate issues or complaints and work with residents, their families, and the care community to find answers and solutions that meet the resident’s needs.
Who can request an ombudsman?
Anyone who needs advocacy resources for someone living in a long-term care community can reach out — whether you’re a resident, a family member, or a friend. If you’re not sure which ombudsman covers your area, call Programs Director Lisa Smith, MHA at (314) 919-2404.
What area does VOYCE serve?
VOYCE’s ombudsmen serve 23 counties in eastern Missouri. They make regular visits to skilled nursing, assisted living, and residential care communities to ensure residents receive high-quality care.
What if I live outside VOYCE’s service area?
If you’re not from VOYCE’s area, you can still get help. Find the ombudsman for your area through the National Consumer Voice for Quality Long-Term Care.