22,000 people in our area live in more than 350 skilled nursing, assisted living, and residential care communities. 50% of them have no one to speak on their behalf.
Except for us.
When they need help, we're there. VOYCE advocates for them. We bring compassionate, expert help with professionalism and respect for all. Working together, we change and improve lives. Our team finds solutions while building strong relationships. Read Stories of How VOYCE Helps Residents
Our Ombudsman Program Empowers Those in Need
An ombudsman is a person charged with representing the interests of another, investigating issues or complaints and mediating a fair resolution.
We empower people in the long-term care community through our Long Term Care Ombudsman Program. It's one of the vital services provided by VOYCE.
Volunteer ombudsmen and staff are trained to
with compassion and respect for those living in a long-term care community. Each week our ombudsmen spend four hours meeting with residents in long-term care settings, listening to their concerns and advocating on their behalf to find solutions. If you need an ombudsman, contact VOYCE for assistance.
Revised Nursing Home Regulations 2017
New Interpretive Guidelines with Clickable Tables of Contents
Become familiar with the new nursing home regulations that govern care in long-term care communities. The Centers of Medicare and Medicaid Services (CMS) just released the new Interpretive Guidelines to navigate the new regulations easier. Download the Revised Interpetive Guidelines with Clickable Table of Contents. Scroll down to page 2 of this document and move your mouse over the section you want to review (e.g. "Resident Rights," Quality of Care," etc.). Click on the section you've selected and the document should immediately jump to that section of the Interpretive Guidelines.
Become an Ombudsman
If you desire to make a difference in the lives of others, being an ombudsman provides you the opportunity to empower residents to voice their concerns and resolve their complaints to achieve the highest quality of care and treatment.
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680 Craig Road, Suite 245
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