The Consumer Voice is the leading national voice representing consumers in issues related to long-term care, helping to ensure that consumers are empowered to advocate for themselves. The Consumer Voice is a primary source of information and tools for consumers, families, caregivers, advocates and ombudsmen to help ensure quality care for the individual. The Consumer Voice's mission is to represent consumers at the national level for quality long-term care, services and support.
Pioneer Network was formed in 1997 by a small group of prominent professionals in long-term care to advocate for person-directed care. This group called for a radical change in the culture of aging so that when our grandparents, parents — and ultimately ourselves — go to a nursing home or other community-based setting, it is to thrive, not to decline. This movement, away from institutional provider-driven models, to more humane consumer-driven models that embrace flexibility and self-determination has come to be known as the long-term care culture change movement.
Formed in 2005 by Missouri's senior health organizations, MC5 is dedicated to reinventing the continuum of care in favor of a more person-centered approach. Its purpose is to create senior living environments where each individual's dignity and value is respected and celebrated. MC5 is Missouri's leading advocate for the Culture Change Movement. A philosophy of ongoing transformation, Culture Change creates new opportunities for residents to make decisions regarding their own care. Additionally, it empowers the team members to provide services that place a premium on creativity and relationship building.
The Missouri ombudsman program consists of volunteers serving residents of nursing homes and residential care facilities to provide support and assistance with any problems or complaints. Complaints concerning abuse, neglect and financial exploitation of seniors and adults with disabilities should be reported to the Missouri Division of Senior Services Elder Abuse Hotline at 1-800-392-0210. The hotline number operates 365 days a year from 7 a.m. to 12 a.m. Individuals with hearing impairments may call the Telecommunications Device for the Deaf (TDD) at 800-735-2466 or 800-735-2966 to use Relay Missouri.
The Missouri Department of Senior Services investigates abuse, neglect and exploitation of: 1) vulnerable individuals age 60 and older, 2) people with disabilities between ages 18 and 59, 3) individuals living in the community or long-term care communities, including residential care, assisted living, intermediate care, and skilled nursing.
When calling the hotline to report abuse and neglect in a long-term care facility, the caller should provide the name of the resident, the name of the long-term care community, the names of all parties involved in the situation (if possible), and as much specific information about the incident as possible. The department's Division of Regulation and Licensure staff then conducts an investigation. Complaint investigations are handled in accordance with state statute. Reports or complaints are generally initiated within 24 hours. More information can be found at http://health.mo.gov/safety/abuse
On this Missouri Department of Health and Senior Services website, you can find out how any licensed Missouri long-term care facility did on its last inspection by searching by county OR city in which the facility is located OR by entering the facility's five-digit zip code.
On this official U.S. government site for Medicare, Nursing Home Compare can be used to:
Other Resources for Seniors:
Founded in 1973, Aging Ahead provides supportive services to persons age 60 and over, family caregivers and adults with disabilities in St. Louis, St. Charles, Franklin and Jefferson Counties. Aging Ahead offers a wide range of programming, from meals, assistance with Medicare and health insurance questions, information and assistance with aging services, exercise opportunities, volunteer opportunities, transportation services, energy and legal assistance, disaster preparedness and assistance with acquiring medical equipment and supplies. Aging Ahead operates the region's largest Meals on Wheels program through 22 seniors centers, bringing nutritious meals and companionship to more than 2,100 home-bound seniors Monday through Friday. In addition, Aging Ahead serves as a Marketplace Navigator for the Affordable Care Act. Aging Ahead navigators are available to assist with selecting a health plan or completing an application. For more information, call 1.800.Age.6060 or go to www.agingmissouri.org.
The St. Louis Area Agency on Aging (SLAAA) provides a comprehensible and coordinated system of community-based services for older adults in the City of St. Louis. The Agency's objectives are to secure and maintain maximum independence and dignity in a home environment and encourage economic, social and personal independence of older persons by providing opportunities for employment, socialization, and volunteer activities in the community. For more information, call 314.612.5918 or go to www.slaaa.org.
The Northeast Missouri Area Agency on Aging has provided programs and services for older adults since its incorporation in 1973 as a not-for-profit agency. One of 10 Area Agencies on Aging in Missouri, NEMO AAA is governed by a board of directors and an advisory council. The purpose of the Agency is to plan, coordinate, and fund a network of services for older persons throughout our sixteen county service area. Funding is provided under the amended Older Americans Act of 1965 and administered by the Missouri Department of Health and Senior Services, Division of Senior and Disability Services.
NEMO AAA programs and services are available for anyone age 60 and older who lives in the counties of Adair, Macon, Ralls, Warren, Clark, Marion, Randolph, Knox, Monroe, Lewis, Montgomery, Scotland, Lincoln, Pike and Shelby. For more information about the NEMO AAA programs and services, call 1.800.664.6338 or visit http://www.nemoaaa.com.
Medicare and Medicaid Resources
Important Forms and Fact Sheets
Elder Abuse Fact Sheet. Learn more about elder and nursing home abuse as well as up-to-date statistics at www.nursinghomeabusesupport.com Learn more about abuse in nursing homes here https://www.nursinghomeabusecenter.com
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A wealth of national and state resources are available that promote quality long-term care. VOYCE encourages consumers to visit these resources to further their understanding and make the best long-term care decisions for themselves or their loved ones.
VOYCE offers a comprehensive Consumer Resource Guide on long-term care services and options in Greater St. Louis and northeast Missouri. Learn More.
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