When the Older Americans Act established Ombudsman Programs throughout the nation, it directed us to engage in both individual and systemic advocacy:

• Advocacy on behalf of specific individuals regarding their care

• Systemic advocacy to represent the interests of long-term care consumers on public policy issues

Systemic Advocacy

Under the Older Americans Act, the Ombudsman Program:

• Analyzes, comments on, and monitors the development and implementation of Federal, State, and local laws, regulations, and other governmental policies and actions that pertain to the health, safety, welfare and rights of residents

• Recommends any changes in such laws, regulations, policies, and actions

• Facilitates public comment on the laws, regulations, policies and actions

The ombudsmen are uniquely positioned to carryout this role given their unique knowledge of resident issues and concerns in a long-term care setting.

Ombudsmen Educate Legislators during Advocacy Day

Each year, VOYCE volunteers, board members and staff joined ombudsmen from throughout the state for its annual Advocacy Day to raise awareness with Missouri legislators about resources available to long-term care consumers in their districts. By visiting state legislators, volunteer ombudsmen truly brought the "VOYCE" of Missouri's long-term care population to the state capitol.

Hear Our VOYCE

This direct contact with VOYCE volunteers gave legislators personal insight into the needs of long-term care consumers and the services that VOYCE delivers to their constituents. This was the 6th annual Advocacy Day at the Capitol — clearly marking progress in recognition of VOYCE as a valuable resource to turn to for long-term care policy issues.

Want to Participate in Our Public Policy Efforts?

If you would like to join or learn more about our public policy committee, contact VOYCE at 314-918-8222

(Center) VOYCE Ombudsman, Betty Jones; VOYCE practicum student, Kirsten; Stephanie Rohlfs-Young

Volunteer Ombudsman Bob Snyder and Rep. Sue Allen

VOYCE Regional Ombudsman Coordinator Jessica Rhodes (far right) with Representatives Rowland and Dana Washington, VOYCE volunteer ombudsman