VOYCE provides professional education for individuals in the long-term care industry and professions that work alongside our industry. Wealth management advisors, elder law attorneys, and related professions benefit from the various education topics presented.

Professional Education Series 2021

black and white photo of individuals in a business setting sitting at a table

We believe that in order for all long-term care residents to make the greatest use of their rights, it is important that professionals involved in the long-term care system have up-to-date knowledge. VOYCE offers Professional Education throughout the year, helping everyone involved to better uphold the rights and dignity of long-term care residents. Participants hear from experts on patient care, administrative, legal, financial, and social topics at regular webinars. We look forward to implementing in-person educational opportunities when safety allows us to meet again!

Below is the course schedule for 2021. To learn about each session, speakers, CEUs, and individual session registration visit each tab. For cost information or to register for the entire series, visit the Series Registration Information.

Program Description:
Grief has always been a part of aging – individuals frequently experience loss of friends, freedom, and capabilities. But last year, grief in the long-term care population became more prominent and complex. Long-term caregivers play an important role in helping residents manage their losses. How can LTC professionals at every level assist their residents through the process of grief and loss? Further, how can we walk this path with residents when we are experiencing loss ourselves?

Speaker Information:
Dr. Megan Keyes
is a licensed Clinical Psychologist with expertise in the assessment and evidence-based treatment of PTSD in adults. She has over 20 years’ experience providing clinical services to trauma survivors in a range of settings including specialized VA PTSD programs as well as the private sector. Since 2008, she has worked as a consultant with the National Center for PTSD providing expert consultation to clinicians learning to implement evidence-based treatment for PTSD. She is Adjunct Faculty at the Brown School at Washington University in St. Louis and founder of Trauma Empowered Consulting, which provides education and consultation services for professionals working with trauma survivors.

CEU Information: 1.0 CEU pending for Missouri nurses and lawyers.

This course is approved for 1.0 CEUs for Missouri Social Workers by the State Committee for Social Workers.

This course is approved for 1.0 CEUs for Missouri Nursing Home Administrators. Missouri licensed nursing home administrator CEUs for the 2021 Professional Education Series are done in partnership with Missouri Health Care Association. CEUs will be emailed to attendees who requested administrator credit approximately two weeks after the webinar. Missouri Health Care Association is an approved training agency. 


Program Description:
Abuse and neglect in long-term care settings is an ongoing topic of concern amongst LTC professionals and advocates. Those on the front lines of care are, arguably, the best people to fight elder abuse and neglect in their communities. Learn how to identify abuse and neglect at the hands of family or caregivers. Further, learn what steps to take to protect residents – and yourself- when a coworker is a perpetrator.

Speaker Information:
Robin Pendleton
, Senior Staff Development Training Specialist for Adult Protective Services, has been employed with the State of Missouri for over 18 years. He has worked with the Department of Mental Health and is currently with the Department of Health and Senior Services. Robin has over a decade of experience training employees in many topics focused on providing trauma informed, person centered care. Robin is also the Chair of the Education Development Committee for the National Adult Protective Services Association (NAPSA).

CEU Information: 1.0 CEU pending for Missouri administrators, social workers, nurses, and lawyers.


Program Description:
Now more than ever before having a comprehensive technology strategy in place is essential for long-term care providers to succeed. In this session, learn how to build a customized technology plan for your community. Walk through how to create an actionable technology roadmap designed to meet their community’s unique business objectives and review the must-have components for any effective technology plan related to resident care, workforce collaboration, and security.

Speaker Information:
Amber Bardon, CEO, Parasol Alliance, a technology solutions company exclusively serving the senior living field, a company she founded in 2015. Ms. Bardon is an experienced information technology executive, with over a decade of experience in the healthcare industry with specific expertise in senior living and long-term care. Possessing an in depth-knowledge of senior living processes, Ms. Bardon is an expert at implementing efficiencies specific to senior living technology solutions by utilization of technology analysis and strategic plan.

Parasol Alliance is a distinguished multi-year award winner of the National Best & Brightest Companies to Work For, Chicago and Milwaukee’s Best & Brightest Companies to Work For and has been named one of the top 501 Managed Services Companies in the world for multiple years. Ms. Bardon is credited with growing a virtual multi-state workforce by 400% since the company’s inception. Ms. Bardon holds a master’s degree in Project Management and is a certified Project Management Professional (PMP).

CEU Information: 1.0 CEU pending for Missouri administrators and social workers.


Program Description:
Long-term care professionals will encounter individuals with a wide assortment of cultural beliefs and perceptions. Too many times, this creates situations that are deeply offensive to the caregiver. In a work setting, how can LTC professionals navigate “isms” (racism, sexism, etc.) directed at them by residents? How can you mitigate workplace toxicity and protect yourself against residents with this mindset?

Photo of Chien Hung

Speaker Information:
Chien Y. Hung, MSW, MA-G, RYT, serves as the Program Director of the Long Term Care Ombudsman Program. In addition to overseeing the program, he is responsible for Central St. Louis County. Chien holds a Master’s Degree in Social Work from Washington University Brown School of Social Work (2005), as well as a Master’s Degree in Gerontology from Lindenwood University (2015).

Originally from Taiwan, upon graduation from Washington University, Chien started working at Community Alternatives as an AIDS Waiver Case Manager. In 2007, Chien was recruited by Doorways (Interfaith Residence) as a clinical social worker. From 2007 to 2016, Chien worked with Doorways’ residents who lived with critical medical conditions, mental disorders, substance usage issues and homelessness. Chien has extensive experience in Psychotherapy, case management, community outreach, housing and long-term care. In his spare time, Chien is a Registered Yoga Teacher who teaches at various yoga studios.

Under Chien’s direction, the Ombudsman team strives to help improve the quality of care in long-term care communities in Greater St. Louis and northeast Missouri. They aim for the residents to receive quality person-centered care as they deserve.

CEU Information: 1.0 CEU pending for Missouri administrators, social workers, nurses, and lawyers.


Program Description:
Understanding elderspeak as a type of biased communication is vital to prevent future ageist behavior towards older adult patients and, thus, improve health outcomes. Elderspeak, most commonly found in long-term care settings, has been identified as a growing communication barrier between younger and older generations, especially in healthcare. Effective communication between patients and providers improves trust and adherence to treatment plans. Health communication and cultural sensitivity training are crucial for incoming, young health providers. As Boomer clinicians age and retire, they will be replaced by millennials who will need to learn how to navigate intergenerational relationships with their new Boomer patients.

Speaker Information:
Dr. Maurya D. Cockrell is an established SDoH Solutionary from St. Louis, Missouri. She holds a BS in health management from Saint Louis University, with a minor in theological studies, an MA from Webster University in human resources management, and a doctorate in health professions education from Logan University. She has received additional training and certifications, including Senior Professional in Human Resources (SPHR), SHRM Senior Certified Professional (SHRM-SCP), Evidence-Based Design (EDAC), Legal and Ethical Issues in Healthcare, Social Entrepreneurship, Executive Coaching, Career Coaching, and Human Resources Consulting. Dr. Cockrell uses serial entrepreneurship, education, and community collaboration to improve how people live, learn, work, and play. 

Dr. Cockrell founded YKNOT Consulting in 2015 and Leaves Speak Healthcare in 2017. YKNOT Consulting is a boutique stewardship solutions firm specializing in consulting and coaching. Grounded in a stewardship philosophy, YKNOT offers comprehensive interdisciplinary solutions to economic, educational, social, wellness, and community challenges. Leaves Speak offers caregiver interpersonal skills training, community-wide health promotion, and healthcare experience designing. 

CEU Information: 1.0 CEU for Missouri administrators, social workers, nurses, and lawyers.

NOTE: This session will take place at 4:00 p.m.


If you are unable to attend at the scheduled time, a recording will be sent to you. In order to obtain CEUs, you must be in attendance live at the scheduled time.

Program Description:
The use of cannabis and CBD products as alternative medical treatments has been widely contested in the United States. Yet, the use of these products can be highly beneficial to patients with a variety of health conditions – many of which are prevalent in aging and long-term care populations. Join us for a discussion with local experts about the function, benefits, and options for medical cannabis and CBD use. This course will also discuss the legal considerations for individuals and long-term care organizations interested in trying these alternative therapies. This webinar is available to both long-term care serving professionals and interested community members.

Speaker Information:
Dr. Patricia Hurford, SOAR Medical LLC is the Medical Director for New Growth Horizon, LLC. Patricia is a St. Louis-based private-practice physician with more than 20 years of experience specializing in the treatment of back and neck pain, acute and chronic radiculopathies, soft tissue injuries, and overuse and repetitive trauma. Patricia completed her doctoral education at the University of Missouri School of Medicine in Kansas City in 1992 and currently holds three separate state medical licenses. Patricia has maintained an active license in Illinois since 1998, Missouri since 2000, and Florida since 2018. Patricia also earned a Master of Science in Sports Medicine from Georgia State University in 1997.

Patricia’s expertise goes beyond their licensure and extensive practice; she has become a leading local authority on pain management after giving countless presentations throughout the St. Louis area over the last two decades. Patricia’s research includes a detailed analysis of the opioid crisis and the benefits of medical marijuana, including. In addition to formal presentations to the public, Patricia also publishes her research regularly in medical journals and local health and wellness magazines. In an effort to learn more about the medicinal effects of marijuana, Patricia joined the Missouri Medical Cannabis Trade Association’s Executive Board.

Eric Walter, Armstrong Teasdale, has extensive state and federal litigation experience in a wide range of complex commercial and business cases that include: a major men’s retail chain defeating false advertising claims by different statewide classes of customers; a publicly-traded company defeating breach of fiduciary duty claims by a national class of former stockholders; and a religious conference center prevailing in long-running corporate governance and property dispute.

In his practice, Eric serves privately owned businesses, publicly traded companies, and nonprofit corporations. A significant portion of this work involves defending class action lawsuits brought against various business entities. Many of the cases involve allegations of fraud, false advertising, unfair trade practices, and breaches of state and federal consumer protection laws.

Eric also represents clients in matters alleging breach of contract, breach of fiduciary duty, fraud, and copyright infringement. He also provides counsel in workplace cases involving claims such as discrimination and violation of non-compete and nonsolicitation provisions.

A significant part of Eric’s practice involves representing businesses and individuals in the legalized marijuana industry. He has successfully represented companies applying for state licenses to cultivate and dispense medical marijuana and its byproducts. In this area, Eric advises clients on state and federal regulations governing not only the operation of legalized marijuana businesses, but also the solicitation of and contracting with investors and other business partners.

CEU Information: 1.0 CEU pending for Missouri administrators, social workers, nurses, and lawyers.


If you are unable to attend at the scheduled time, a recording will be sent to you. In order to obtain CEUs, you must be in attendance live at the scheduled time.

Program Information: While older lesbian, gay, bisexual and transgender (LGBT) adults confront the same issues everyone else does when choosing aging services, the reality of life in long-term care for LGBT people can be drastically different from their non-LGBT peers. Join this session to learn about the concerns of LGBT elders, gain insight into the Long-term Care Equality Index (LEI), a benchmarking tool, and walk away with steps you can take to promote equitable and inclusive long-term residential care and services in your community.

Speaker Information: Dan Stewart is the Associate Director of the Aging Equality Project for the Human Rights Campaign Foundation and directs the Long-Term Care Equality Index (LEI). Dan received his BA in Psychology from Saint Louis University and an MS in Gerontology from the University of Missouri-St. Louis. Through his experience in the aging field as a professional, his work as a researcher, and his dedication to advocating on behalf of the LGBTQ community, Dan shares his expertise nationally.

CEU Information: 1.0 CEU pending for Missouri administrators, social workers, nurses, and lawyers.

If you are unable to attend at the scheduled time, a recording will be sent to you. In order to obtain CEUs, you must be in attendance live at the scheduled time.

Program Information: Trying to come to terms with the effects of the COVID-19 pandemic will present an ongoing challenge for many years to come. We are observing global responses to the pandemic such as depression, anxiety, and COVID survivor’s guilt. As we continue to navigate the challenges of the pandemic it is vital that we learn how to recognize and mitigate the emotional and psychological impact of this devastating experience. This education session will help you to identify symptoms of survivor’s guilt and provide insight into coping mechanisms and therapeutic approaches for managing survivor’s guilt.

Speaker Information: Joan Sievert holds a Master’s Degree in Social Work (MSW) and is a Licensed Clinical Social Worker (LCSW), Certified Clinical Trauma Professional, and Registered Yoga Teacher. Joan has worked in the mental health field for over 25 years and is currently the owner of Flourish Therapy Services, LLC. As both the Clinical Social Work Supervisor/Quality Service Manager for the Missouri DHSS Bureau of HIV, STD & Hepatitis and the Social Services Coordinator for DOORWAYS, a non-profit, residential care facility for homeless individuals with HIV/AIDS, Joan has a great deal of experience of working with clients living with high acuity medical and psychiatric needs.

CEU Information: 1.0 CEU for Missouri administrators, social workers, nurses, and lawyers.

If you are unable to attend at the scheduled time, a recording will be sent to you. In order to obtain CEUs, you must be in attendance live at the scheduled time.

Series Registration Information

The Whole Series purchase option is no longer available. Please purchase individual sessions for the remainder of the year.

To register for individual sessions:

CEU Information

CEUs are pending for Missouri Administrators and Social Workers. Credits for other Missouri professionals will be available as appropriate. Further information on all CEU opportunities will be forthcoming.

Thank You to Our Sponsors!

Special Thanks!

Sponsorship Information

Partnering with VOYCE as a sponsor of our 2021 Education Series means
your organization will connect directly with those who need your

Our 2021 Sponsorship Packet can be found here.

For questions about sponsorship, please contact Jamie McGeechan at events@voycestl.org or call 314.919.2410.

To submit a sponsorship, fill out the form below.

Outreach to Staff in Long-Term Care

Aside from our events , VOYCE provides outreach and workshops for communities and staff in long-term care. Call 314-919-2411 to schedule one of the following valuable services: 

  • VOYCE Overview
  • Resident Rights
  • Staff Sensitivity
  • Elder Abuse and Neglect
  • Identifying, Preventing, and Responding to Bullying in Long-Term Care Communities
  • Resident/Family Councils

Watch past educational recordings!

Resident Rights and the Ombudsman Program

With Chien Hung, MSW, MA-G, Program Director, VOYCE Long-Term Care Ombudsman Program

Weathering Storms: Managing COVID-19 at the Nation’s Oldest African American-Founded Nursing Home 

With Danny R. Williams, JD, MNO, LNHA, President and CEO, Eliza Bryant Village

Authorized Electronic Monitoring in LTC Facilities 

With Missouri Representative Jim Murphy and Nicole Lynch, MSW, Grants and Public Policy Coordinator, VOYCE