Mar 16
Thursday, March 16, 2023 12:00 pm - 1:00 pm Online

Long-Term Care Ombudsmen and Division of Regulation and Licensure (DRL) Surveyors are two entities that work to improve the quality of nursing homes. Have you ever wondered what the difference between the two is? How do the Ombudsmen and DRL work hand-in-hand? When a resident has complaints about their facility, to whom do they raise those concerns? How are the complaints investigated and concerns addressed?

Join an insightful discussion with Sheila Winchester, Regulatory Compliance Manager for Education and Quality Assurance in the Section of Long-Term Care at the Missouri Department of Health and Senior Services, and Chien Hung, Program Director at VOYCE. Come with your questions and be ready to learn how an Ombudsman assists the voiceless and powerless and how the DRL reinstates quality practices.

The cost is $25.00 to attend this presentation. CEUs available for Social Workers and Administrators.

Presenters

Sheila Winchester

Sheila Winchester is the Regulatory Compliance Manager of the Quality Assurance and Education Unit with the Department of Health and Senior Services, Section for Long-Term Care Regulation (SLCR). She has been in this role for four years and has been a surveyor with SLCR for 15 years. Sheila serves as a member of the Department’s Institutional Review Board and Strategic Planning Committee.

Chien Hung

Chien Y. Hung, MSW, MA-G, RYT, serves as the Program Director of the Long-Term Care Ombudsman, VOYCEconnect, and the Mental Wellness Programs. Chien holds a Master’s Degree in Social Work from Washington University (2005), as well as a Master’s Degree in Gerontology from Lindenwood University (2015). From 2005 to 2016, Chien worked with clients struggling with critical medical/mental conditions, substance usage issues, and homelessness. Chien has extensive experience in Psychotherapy, Gerontology, case management, community outreach, and long-term care. In his spare time, Chien is a Registered Yoga Teacher and enjoys teaching and practicing yoga.

Photo of Chien Hung