Mar 16
Thursday, March 16, 2023 12:00 pm - 1:00 pm Online

Long-Term Care Ombudsmen and Division of Regulation and Licensure (DRL) Surveyors are two entities that work to improve the quality of nursing homes. Have you ever wondered what the difference between the two is? How do the Ombudsmen and DRL work hand-in-hand? When a resident has complaints about their facility, to whom do they raise those concerns? How are the complaints investigated and concerns addressed?

Join an insightful discussion with Mary Ehrenreich, Regulatory Specialist in the Section for Long-Term Care at DRL, and Chien Hung, Program Director at VOYCE. Come with your questions and be ready to learn how an Ombudsman assists the voiceless and powerless and how the DRL reinstates quality practices.

The cost is $25.00 to attend this presentation. CEUs available for Social Workers and (pending approval) Administrators.


Mary Ehrenreich has worked with the State of Missouri since 2014 in the Division of Regulation and Licensure, Section for Long Term Care, Region 7, serving St. Louis City and County. She holds a Master’s of Science in Gerontology from UMSL and has worked in long-term care since 2008. She was promoted to Team Coordinator in 2017 and to her current position as a Regulatory Auditor Supervisor in 2022. Mary supervises a survey team and assists with triaging facility self-reports in the complaint unit. Mary’s passion for long-term care stems from her belief that all residents are whole and unique individuals deserving of dignity and respect. In her free time, Mary enjoys traveling with her husband Mike, hanging out with Edgar, their cat, and Sven, their dog, and watching Harry Potter movies.

Mary Ehrenreich

Chien Hung

Photo of Chien Hung

Chien Y. Hung, MSW, MA-G, RYT, serves as the Program Director of the Long-Term Care Ombudsman, VOYCEconnect, and the Mental Wellness Programs. Chien holds a Master’s Degree in Social Work from Washington University (2005), as well as a Master’s Degree in Gerontology from Lindenwood University (2015). From 2005 to 2016, Chien worked with clients struggling with critical medical/mental conditions, substance usage issues, and homelessness. Chien has extensive experience in Psychotherapy, Gerontology, case management, community outreach, and long-term care. In his spare time, Chien is a Registered Yoga Teacher and enjoys teaching and practicing yoga.