Oct 11
Tuesday, October 11, 2022 12:00 pm - 1:00 pm Zoom

October is Residents’ Rights Month, an annual initiative highlighting the legally enshrined rights of long-term care residents throughout the United States. Residents’ Rights Month is an annual event designated by the Consumer Voice and is celebrated to honor residents living in all long-term care facilities and consumers receiving services in their home or community. It is a time for celebration and recognition, offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect, and the value of each resident. Residents’ Rights are guaranteed by the federal 1987 Nursing Home Reform Law.

In this presentation, we will explore Residents’ Rights and examine some of the state laws VOYCE has successfully advocated for, including the Essential Caregivers Program Act and the Authorized Electronic Monitoring in Long-Term Care Facilities Act.


Chien Y. Hung, MSW, MA-G, RYT, Program Director, VOYCE

Chien Y. Hung, MSW, MA-G, RYT, serves as the Program Director of the Long-Term Care Ombudsman, VOYCEconnect, and the Mental Wellness Programs. Chien holds a Master’s Degree in Social Work from Washington University (2005) and a Master’s Degree in Gerontology from Lindenwood University (2015). From 2005 to 2016, Chien worked with clients struggling with critical medical/mental conditions, substance usage issues, and homelessness. Chien has extensive experience in Psychotherapy, Gerontology, case management, community outreach, and long-term care.

Nicole Lynch, Policy and Advocacy Director, VOYCE

Nicole Lynch, MSW, serves as VOYCE’s Policy and Advocacy Director. Nicole holds a Master’s Degree in Social Work from the University of Missouri- Columbia and a Bachelor’s Degree in Psychology from Missouri State University. Prior to her role at VOYCE, Nicole spent five years working in various residential care facilities as a med tech and eventually as a facility manager. Nicole is a strong justice-oriented advocate for long-term care residents in policy spaces and strives to ensure Missouri is passing legislation in the best interest of residents and their families. Nicole played an active role in the passage of Missouri’s Authorized Electronic Monitoring Act and Essential Caregivers Program Act.