Mediating the Right to Choose
Because I am such a vital source of information on resident rights and procedures for individuals who are receiving long-term care and their families, I have learned time and again how much support I truly provide as an ombudsman volunteer. With the skillsto mediate between residents, family members and the staff of a long-term care community, I often help sort out individual issues.
Helping a Veteran
One experience involved helping a veteran with paraplegia, who received outpatient care for his treatments and medication from one of the VA hospitals. After he finally decided to move into a long-term care community, a conflict arose. He insisted on keeping his appointments and visiting the VA hospital for his medical needs, but staff at the long-term care residence indicated he must to use their doctors.
Choosing Your Own Doctor
I immediately became aware of the problem and, after listening to both sides, I informed the staff that the resident had rights. He could choose to visit any doctor or hospital where he felt comfortable continuing his treatment. I must admit that convincing the long-term care provider to let the resident make his choice did take some time through continued discussions. They ultimately agreed that the resident could visit any doctor or hospital that he chose; however, he must make appointments and arrange for the transportation on his own.
Volunteering as an ombudsman requires patience, compassion and a commitment to understanding and working through problems for and with residents. As an ombudsman volunteer, however, you truly become their VOYCE.
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680 Craig Road, Suite 245