Listen Below to Ombudsman Steve Schoenbeck's Testimony on Helping this Resident
Taking Your Point of View
I always had been a very active person all my life until a debilitating stroke left me with partial control of the left side of my body, making it impossible for me to live at home. I consequently moved into a long-term care community, but I never gave up my dream to return to live in my native country.
The next step in the treatment process was physical therapy, and I anxiously waited for it to begin. After receiving the necessary approval from the insurance company, I started physical therapy. Unfortunately, I often experienced severe pain following the exercises. Although I was on pain medication, this was not helping. Unsure of what was going on and how to proceed, I confided in the ombudsman volunteer from VOYCE. He was understanding, listened to my problem and assured me that he would find a solution. I was relieved to find someone who would address my pain and comforted to have help with voicing my concerns.
By speaking with the director of nursing and the certified medication technician, the ombudsman arranged for me to receive the pain medication before each physical therapy session. Now, I can participate without any pain and hope to gain the full benefits from physical therapy.
Regaining My Independence
Although I have not been able to return home to my native country yet, I remain hopeful this is not too far away. It is comforting to know an ombudsman in my new home can give me the guidance I sometimes need. After all, what matters most is knowing that a resource such as VOYCE is available to give those in our community the support and voice they need.
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680 Craig Road, Suite 245