Making Sure the Music Continues
As an ombudsman volunteer, I always have enjoyed working along side all residents who are living in a long-term care setting, but one resident always comes to mind. The woman once mentioned how she loved music and owned a lot of tapes and records; however, not being able to play music in her room often made her a bit sad. As her ombudsman, I knew I could step in and help her with this issue.
I decided to start by speaking with the administrator and explain the resident's preference to play music in her room. The administrator assured me that the staff had already discussed this issue, and they were working on a solution with the head of maintenance. After investigating the room, however, the head of maintenance announced that all outlets in the room lacked the capacity to handle the load of a stereo. When I suggested they allow the resident to plug a surge protector power strip into the outlet to support the stereo, the administrator gave this consent and we were able to install the stereo in the resident's room.
And the Music Begins
A week later on my follow-up visit with the resident, I was informed that the maintenance staff had come the day after our discussion to install the power strip and hook up her stereo. The resident also mentioned how busy she was re-exploring her music collection. She thanked me for my help with mediating this issue and finding an easy solution in a friendly way. Whenever I return to this long-term care community, the woman greets me like a friend.
It Feels Like Home
Volunteering as an ombudsman is a very fulfilling experience, and I enjoy being able to help even in small ways. Our goal is to improve the quality of long-term care, and so often small matters help residents feel at home.
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