Join Our Team: Volunteer and Regional Ombudsman Coordinator

Are you passionate about elder justice and long-term care? Do you believe in making a difference in the lives of older adults and people with disabilities? If so, VOYCE might be the perfect place for you. We’re currently seeking a Volunteer and Regional Ombudsman Coordinator to join our team.

About VOYCE

VOYCE is a leading nonprofit organization in the St. Louis and Northeast Missouri regions. We provide long-term care ombudsman services, serve as friendly visitors for long-term care residents, offer information and referral services, and educate those seeking long-term care solutions. We are advocates for better long-term care and systems for elder justice.

Position Overview

As the Volunteer and Regional Ombudsman Coordinator, you’ll be the point person for our volunteers, ensuring we have the tools, talent, and capacity to ignite passion in the community around long-term care and elder justice. You will also serve as a Regional Ombudsman Coordinator (ROC), promoting and protecting the rights, dignity, safety, and quality of life of residents in long-term care facilities.

This role is a 30-hour per week part-time position with benefits, reporting to the Program Director and working closely with our current team of four ROCs. The territory for this team member is expected to be St. Charles County.

Duties and Responsibilities

Volunteer Management (33% of time)

  • Oversee volunteer recruitment efforts for all VOYCE programs.
  • Plan and host volunteer training and regular gatherings, including Volunteer Appreciation.
  • Ensure regular communication with volunteers.
  • Maintain organized and secure volunteer files.
  • Provide regular reports on volunteer efforts.

Ombudsman Duties (66% of time)

  • Visit assigned long-term care communities to resolve complaints.
  • Provide services to protect residents and their interests.
  • Ensure all long-term care facilities in the ombudsman’s coverage area are visited no less than quarterly.
  • Provide information and assistance regarding long-term care issues and the needs and rights of residents.
  • Manage files, resident records, and other information about the Program.

Qualifications

  • Bachelor’s Degree in a related field, Master’s preferred.
  • Strong computer skills.
  • Strong written and oral communication skills, including comfort on the phone and with presentations.
  • Reliable transportation.
  • Must pass a background check and COVID vaccine is required.
  • Event planning skills with the ability to think about high-level flow along with remembering special details.
  • Negotiation and problem-resolution skills.
  • Personal life experience with long-term care or knowledge of the industry landscape.
  • Experience as a volunteer for a nonprofit organization.
  • Understanding of institutional racism’s effect on health outcomes.

Compensation and Work Conditions

The pay rate for this position is $22-24 per hour, depending on education and relevant experience. Benefits include PTO, health, dental, and vision insurance, short-term disability insurance, and a Simple IRA. This position requires in-person work with residents of long-term care communities, and staff members are provided with PPE.

Please note that in order to be considered for this position, a candidate must not have any resolved conflicts of interest including having not worked in long-term care for a period of at least one year.

Candidates from diverse backgrounds, including people of color, people with disabilities, and members of the LGBTQ+ community, and others are encouraged to apply. VOYCE is an equal opportunity employer.

If you’re ready to make a difference and ignite passion in the community, send your resume and cover letter to hr@voycestl.org.