Join Our Team: Regional Ombudsman Coordinator
Are you passionate about elder justice and quality long-term care? Do you believe in making a difference in the lives of older adults and people with disabilities? If so, VOYCE might be the perfect place for you. We’re currently seeking a Regional Ombudsman Coordinator to join our team.
About VOYCE
VOYCE is a leading nonprofit organization in Eastern Missouri. We provide long-term care ombudsman services, offer information and referral services, and educate those seeking long-term care solutions. We are advocates for better long-term care and systems for elder justice.
Position Overview
Regional Ombudsman Coordinators (ROCs) are responsible for promoting and protecting the rights, dignity, safety, and quality of life of residents in long-term care facilities. They assist residents in addressing and resolving issues to their satisfaction and act as mediators between residents, families, and facility staff to help resolve resident complaints. ROCs serve as a communication link between residents and staff, becoming a relied-upon source of information and assistance, benefiting everyone involved.
This team member’s territory will be Adair, Clark, Knox, Lewis, Lincoln, Macon, Marion, Monroe, Montgomery, Pike, Ralls, Randolph, Schuyler, Scotland, Shelby, St. Charles, and Warren Counties. The ROC will visit each long-term care facility in these counties 2-4 times annually.
This team member works closely with the current ROC team of 5 and reports to the Program Director.
This position is a 40-hour-a-week full-time position with benefits.
Duties and Responsibilities
- Provide advocacy and support to long-term care residents in 16 NEMO Counties and St. Charles Counties by visiting long-term care communities on a regular schedule and as needed to resolve resident complaints (55%)
- Provide information and assistance regarding long-term care issues and resident rights. (15%)
- Appropriately manages files and enters documentation into electronic reporting system in a timely manner (15%)
- Supporting volunteers in assigned areas (10%)
- Provide technical support and presentations to resident and family councils (5%)
Knowledge, Skills, and Abilities
- Highly organized with the ability to set up and maintain processes and ensure completion of delegated tasks.
- Provide highly detailed and accurate reports.
- Excellent oral and written communication skills, including comfort on the phone and presentation skills.
- Negotiation and problem-resolution skills.
- Personal life or work experience with long-term care or knowledge of the industry landscape.
Qualifications
- Bachelor’s degree in social work, gerontology, human services, nursing, psychology, long-term care, public administration, health, or a related field; master’s degree preferred.
- Experience in a nonprofit setting or long-term services and supports or other direct service of older adults or adults with disabilities
- Consumer-oriented public policy advocacy
- Strong computer skills, proficient in Microsoft Office, Google for Nonprofits, and database software.
- Reliable transportation throughout Missouri, including rural areas.
- Pass a background check, including the Family Care Safety Registry and St. Louis City and County checks.
Compensation and Work Conditions
- $22.50-25 per hour, depending on education and relevant experience
- Employees accrue up to 15 days per year in PTO in their first year of employment
- VOYCE pays 75% of health, dental, and vision, 100% of short-term disability insurance, and matches up to 3% of annual salary in a Simple IRA.
- Hourly, non-exempt position. Hours are typically Monday-Friday with some evenings and rare weekends required for meetings or events.
- Daily travel to facilities within the assigned area is required. ROCs also have at least two annual overnight conferences in Jefferson City and other parts of the state.
- The nature of this position requires working in person with residents of assigned long-term care communities.
Please note that in order to be considered for this position, a candidate must not have any resolved conflicts of interest. Working at a long-term care facility now, or within the past year, is considered a conflict of interest for this role.
Candidates from diverse backgrounds, including people of color, people with disabilities, members of the LGBTQ+ community, and others, are encouraged to apply. VOYCE is an equal opportunity employer.
If you’re ready to make a difference and ignite passion in the community, send your resume to hr@voycestl.org.